Two-Factor Authentication (2FA)

ZenHR is boosting the security of your accounts with the introduction of Two-Factor Authentication (2FA). This feature adds an extra layer of protection to safeguard your sensitive information from unauthorized access. 

Once activated, you will need to enter a verification code from your authenticator app or use a backup code when logging into your ZenHR account.

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Using Your Authenticator App

To enhance the security of your ZenHR account, you can use an authenticator app like Google Authenticator, Authy, Microsoft Authenticator, and LastPass Authenticator to generate verification codes as part of the Two-Factor Authentication (2FA) process. Authenticator apps provide an additional layer of security by generating a unique One-Time Password (OTP) that is required, along with your regular password, to access your account. Two popular authenticator apps you can use are Google Authenticator and Authy, as highlighted below.

  • Google Authenticator

Google Authenticator is a free app that provides an extra layer of security for your online accounts. It generates a unique, time-based One-Time Password (OTP) that you use to log in to your accounts in addition to your regular password.

  • Authy

Authy is another free app that enhances your account security by providing Two-Factor Authentication (2FA). It supports multiple devices and offers cloud backup for your authentication data, making it a popular choice for users who need access to different devices.


How to Enable 2FA on the ZenHR Web Application?

User Menu → Account Settings →Two-Factor Authentication (2FA)


  • Open your preferred authenticator app (e.g., Google Authenticator, Authy).

  • Scan the QR code displayed on the screen or enter the setup key manually.

  • The app will generate a One-Time Password (OTP) code.

  • Enter the OTP code and your ZenHR account password in the prompted popup to finalize the 2FA setup, and click “Next”.

  • Enter the six-digit OTP code taken from the Authenticator App then proceed with entering your ZenHR account password in the popup to finalize the 2FA setup.


  • Then you’ll see a success message and a screen with backup codes. Save your backup codes by downloading them as a PDF. You’ll need them if you can't use your authenticator app for whatever reason.


  • Once your activation is completed, a success message will appear to confirm the activation of 2FA.


How to Log in with 2FA

Regular Login

If you haven’t activated the 2FA feature, enter your email and password on the ZenHR App as usual.


2FA Login

  • If 2FA is activated, enter your email and password as usual, then enter the OTP retrieved from your authenticator app.

  • Or, use one of the backup codes if needed.


Note: After three incorrect attempts, your account will be locked.

How to Deactivate 2FA

Log into your ZenHR account →  User Menu → Account Settings →Two-Factor Authentication (2FA) → Find the 2FA toggle switch → Tap to turn it off

A confirmation message will appear confirming that you want to deactivate 2FA. Click “Disable,” and a confirmation message will appear.