Two-Factor Authentication (2FA) - Mobile App

ZenHR is boosting the security of your accounts with the introduction of Two-Factor Authentication (2FA) on the mobile app. This feature adds an extra layer of protection to safeguard your sensitive information from unauthorized access. 

To be able to activate 2FA on ZenHR’s mobile app, please make sure that you update the app to the latest version, 23.0.0. 

Once activated, you will need to enter a verification code from your authenticator app or use a backup code when logging into your ZenHR account. 

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Using Your Authenticator App

To enhance the security of your ZenHR account, you can use an authenticator app like Google Authenticator, Authy, Microsoft Authenticator, and LastPass Authenticator to generate verification codes as part of the Two-Factor Authentication (2FA) process. Authenticator apps provide an additional layer of security by generating a unique One-Time Password (OTP) that is required, along with your regular password, to access your account. Two popular authenticator apps you can use are Google Authenticator and Authy, as highlighted below.

  • Google Authenticator

Google Authenticator is a free app that provides an extra layer of security for your online accounts. It generates a unique, time-based One-Time Password (OTP) that you use to log in to your accounts in addition to your regular password.

  • Authy

Authy is another free app that enhances your account security by providing Two-Factor Authentication (2FA). It supports multiple devices and offers cloud backup for your authentication data, making it a popular choice for users who need access on different devices.


How to Enable 2FA on the ZenHR Mobile Application?

Open the ZenHR Mobile App and follow these steps:

Settings → Privacy & Security → 2FA toggle switch → Tap to turn it on


  1. Find the 2FA toggle switch.

  2. Tap to turn it on then a box will pop up  →  Copy the code to proceed with the setup

  3. Open an authenticator app like Google Authenticator or Authy →  Add a new account using the copied text.

  4. The app will give you a special One-Time Password (OTP).

  5. Click Next

Now you can proceed with the 2FA activation steps as follows:

  • Enter the six-digit OTP code taken from the Authenticator App, then proceed with entering your ZenHR account password in the popup to finalize the 2FA setup.

  • You’ll see a success message and a screen with backup codes.



Save your backup codes by Copying them or Downloading them as a PDF. You’ll need them if you can't use your authenticator app for whatever reason.


How to Log in with 2FA

Regular Login

If you haven’t activated the 2FA feature, enter your email and password on the ZenHR App as usual.



2FA Login

  • If 2FA is activated, enter your email and password as usual, then enter the OTP retrieved from your authenticator app.

  • Or, use one of the backup codes if needed.

 


Problems with Logging Into Your Account

If you have trouble logging into your ZenHR account or if your account has been locked due to an incorrect OTP, you will be prompted to try again.

After three incorrect attempts, your account will be locked, and you will see the link “Lost your Authentication Code”. By clicking this link, you will see a drafted email to ZenHR’s support team allowing you to seek help with the subject “User Support ID + account locked.”



How to Deactivate 2FA

Open the ZenHR Mobile App and go to  Settings → Privacy & Security → Find the 2FA toggle switch → Tap to turn it off

A confirmation message will appear to confirm the deactivation of 2FA.