Altibbi Integration
Altibbi is the first and largest platform in the Arab region that offers telemedicine consultation services. It allows patients to connect directly with doctors via audio calls, giving them easy access to medical information and advice. With approximately 400 million people in the Arab World lacking access to essential medical services, Altibbi works diligently to circulate medical content in the Arabic Language via the Internet by providing medical information from trusted sources and remote medical consultation services for all Arabic speakers.
ZenHR integrates with Altibbi as a digital health platform to empower our users and seamlessly offer this service right from the ZenHR app. You can buy seats and assign them to employees, allowing them to request medical consultations conveniently with the utmost privacy. This gives employees access to medical services and direct communication with a doctor, which will help enhance their health and overall well-being without the need to leave the office or travel.
TABLE OF CONTENTS
Integrate Your ZenHR Account With Altibbi
User Menu → System Preferences → Integration Setup → Marketplace Integrations
The new Altibbi integration can be found on the ZenHR Marketplace page under the new section “Employee Healthcare Benefits”.
A popup window will appear when you click the “Request” button. In this window, you can submit a request to integrate Altibbi with your ZenHR account. The details in the form will be sent to our ZenHR team, who will contact you and activate the integration according to your requirements.
By enabling the integration from the ZenHR team's end, the label "Active" will be displayed on the Altibbi integration card in the Marketplace. You can then access and setup your integration by clicking on the "Setup" button.
To review your subscription details and history, simply click on the “Subscriptions” button. This will lead you to the Subscriptions page.
Purchasing Additional Altibbi Seats
If you've run out of seats and need to activate additional Altibbi accounts for more employees, simply click on "Purchase Seats".
A popup window will then appear, enabling you to specify the number of additional Altibbi seats you would like.
Once you purchase the number of seats you want, a member of the ZenHR team will promptly contact you for confirmation and proceed to add the seats.
Renew Altibbi Subscription
Before the Altibbi subscription expires, a warning notification will be displayed. To renew your Altibbi subscription, click on the “Renew” button.
Once you click “Renew”, the ZenHR team will contact you for confirmation and proceed with the renewal process.
Adding Employees To Altibbi Subscription
After activating Altibbi integration, you can add your employees to the Altibbi subscription based on the number of seats that you have. Click the button “Add Users” to start adding employees.
Once you click “Add Users”, you will be redirected to the Add Users page.
To add users to the Altibbi subscription, you have two options. You can either click “Activate” beside each employee.
Or select all the employees and then use the mass action "Activate".
After clicking the "Activate" button, the invited employee will receive a notification email, prompting them to go to their ZenHR mobile app and confirm their Altibbi account.
The counters on the Altibbi setup page enable you to monitor the usage of available seats according to your subscription plan.
How To Use Altibbi
Register For Altibbi Subscription
All employees will receive an invitation to activate their Altibbi account on the ZenHR mobile app. Once you have been invited, a new icon, "Consult Doctor", will appear on the ZenHR app's home page.
To activate the Altibbi account, click "Consult Doctor." Then, review the Terms & Conditions and confirm these terms before activating your Altibbi account.
After accepting the terms and conditions, the following form will appear. Fill in your Phone number, Date of birth, Gender, and Preferred language. A phone number is necessary for Altibbi doctors to contact you.
After entering the necessary information, click "Register". Then, the Altibbi subscription will be registered successfully, and you can start using Altibbi.
After you are registered, you can access Altibbi by clicking on “Consult Doctor” on the homepage of the ZenHR mobile app.
Once it’s clicked, the following page will appear, allowing you to select the patient. youcan select yourself as a patient or your family members.
You can also edit your contact phone numbers and change your preferred language.
Consult Doctor
To consult a doctor, select the patient, explain symptoms and/or ask any questions, and upload any attachments. Then click on the “Request Consultation” button.
A confirmation message will appear once you’ve successfully requested a consultation, and a doctor from Altibbi will be in touch with you shortly.
You can track the status of the consultation request from the history page. This page lists all requests made for you and your family members, along with their associated history and information.
A doctor from Altibbi will then call the patient for a consultation to discuss the medical questions and symptoms.
Once a consultation is done, the doctor will send a response that includes all the necessary medical details. Click “Medical Details” to view the doctor’s recommendations, including lab tests, recommended medication, the diagnosis, symptoms, and prescription.
If you require further assistance from a doctor, you can do so by submitting a new request.
You can delete your consultation request if necessary by clicking the trash bin icon.
